|FOR ||: ||COMMISSIONER RICARDO A. DAVID, JR. |
|FROM ||: ||OIC EXECUTIVE DIRECTOR AND CGG CHAIRMAN |
|: ||A/C SIEGFRED B. MISON|
A/C ABDULLAH S. MANGOTARA
ATTY. MA. ANTONETTE B. MANGROBANG, INTEL CHIEF
GEN. ALBERTO F. BRAGANZA, ADMINISTRATIVE DIVISION
JASMIN P. MADRID-JAMIUDDIN, BINOC
|: ||ANTI-RED TAPE ACT (ARTA) REPORT CARD SURVEY|
OF BUREAU OF IMMIGRATION (BI) MAIN OFFICE
BY THE CIVIL SERVICE COMMISSION (CSC)
|DATE ||: ||APRIL 26, 2013 |
Reference: RA No. 9485, s. of 2007; AO No. 248, s. of 2008
1. Pursuant to Republic Act 9485, otherwise known as “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties therefore” or the Anti-Red Tape Act of 2007, requires all government offices to draw up their respective Citizen’s Charter and post these as information billboards at the main entrance of the agency or most conspicuous place.
2. The Civil Service Commission (CSC) is mandated to conduct periodic surveys and inspection checklists which will be summarized in report cards for each government agencies whose clients are surveyed.
3. In this regard, the ARTA Report Card Survey (ARTA-RCS) was conducted at the bureau of Immigration (BI) Main Office on March 4-6, 2013. The CSC survey inspections produced the following results:
3.1. That the BI-Main Office have obtained a final numerical rating of 87.54% with a descriptive rating of GOOD;
3.2. That the two core areas that were evaluated have a rating of 90.14% for Compliance with ARTA provisions and 85.58% for Overall Client Satisfaction;
3.3. That all six (6) sub-areas in compliance with ARTA Provisions obtained a passing mark; three of which got a perfect rating 100% namely: ID/ Name plates, No Hidden Costs and No Lunch Break rule. The other three, Citizen’s Charter, Anti-Fixer Campaign and Public Assistance and Complaint desk (PACD) obtained a rating of 77.01%, 94.29% and 96.52%, respectively.
3.4. That while there was a Citizen’s Charter posted in a conspicuous place, only 50.00% of the respondents saw it, and also no one relied on the Citizen’s Charter as the main source of information about the office’s frontline services. Respondents mainly depended on family friends and website of the agency;
3.5. That all of the clients interviewed said that the office complied with five out of seven posted standards, namely:
3.5.1. Amount of fees, if necessary (100%),
3.5.2. Document(s) to be presented by clients (100%),
3.5.3. Officer/ Employee responsible for each step (100%),
3.5.4. Respondent-Client Satisfaction (84.65%), and
3.5.5. Frontline Service Provider (81.69%)
4. The CSC findings are encouraging and big boost on our morale towards rendering excellent public service and on our quest for this year’s Award of Excellence. Nevertheless, CSC positive evaluations are not without rooms for improvement. That in order for us to attain the prestigious Award of Excellence, obtaining a final numerical rating of 90.00% and to carry out a consistent approach towards providing Transparent, Courteous, Accountable, Responsive, Efficient and Professional government service, the following recommendations were proposed:
4.1. Posting of the Citizen’s Charter in a strategic/ conspicuous place noticeable to clients;
4.2. Posting of additional directional signage to guide clients;
4.3. Use large LCD screens available at the lobby for advertising services and other important announcements and procedures; and
4.4 Posting of additional anti-fixing campaign materials.
5. Cognizant of the Bureau’s commendable conformity with the ARTA and our initiative to further improve delivery of our services, the CSC gave an optimistic outlook on our ratings. However, the CSC stated that achieving an Award of Excellence (90%) is no easy task. Further verifications and revalidations are to be made by the CSC to be bestowed of the esteemed award. We also need to attain the rating of 90% or a descriptive rating of Outstanding / Excellent in each of the next two ARTA Report Card Surveys this year.
6. As difficult as it may seem to accomplish this task consistently, this is not unachievable under your able and firm leadership. Most of the initiatives to bring about change and to make a dent in instilling good governance have already been planted. And harvesting the good fruits of public service is now without sights. Good things in life do not come easy but leaving a good name and a virtuous legacy behind is better than fine gold.
(Sgd) ERIC E. DIMACULANGAN
Executive Director / CGG Chairman
BUREAU OF IMMIGRATION - MAIN OFFICE
Magallanes Drive, Intramuros, Manila
March 4-6, 013
|AREAS ||SCORE ||TOTAL|
|COMPLIANCE WITH ARTA|
| 34.2 / 40||74 / 74 ||42.18 / 46.8 || 90.14||Passed|
| 10 / 15|| 27 / 27|| 13.40 / 17.4|| 77.01||Passed |
| 6.5 / 7|| 7 / 7|| 6.60 / 7|| 94.29||Passed|
| 2 / 2|| 10 / 10|| 3.60 / 3.6|| 100.00||Passed |
| 8 / 8|| || 6.40 / 6.4|| 100.00||Passed |
| 3.73 / 4|| 15 / 15|| 5.98 / 6.2|| 96.52||Passed |
| 4 / 4|| 15 / 15|| 6.20 / 6.2|| 100.00||Passed |
|50.4 / 60 || 26 / 26|| 45.53 / 53.2|| 85.58||Passed |
- Frontline Service Provider
| 13.1 / 16|| || 10.46 / 12.8|| 81.69||Passed |
|12 / 14 || || 9.58 / 11.2|| 85.50||Passed|
| 4.2 / 5|| 12 / 12|| 5.76 / 6.4|| 90.00||Passed |
| 4.24 / 5|| 14 / 14|| 6.19 / 6.8||91.06 ||Passed |
| 16.9 / 20|| || 13.54 / 16||84.65 ||Passed |
|84.6 / 100|
|100 / 100|
|FINAL NUMERICAL RATING || 87.71|
|FINAL DESCRIPTIVE RATING || GOOD|
Based on the Report Card Survey conducted on the above-mentioned date, this agency received a final score of 87.71
with a descriptive rating of Good.
(Sgd) LYDIA ALBA-CASTILLO Director IV
The Bureau of Immigration - Main Office got a final score of 87.71% equivalent to a final descriptive rating of GOOD. The agency got a remarkable perfect rating in the three sub-areas of Compliance with the ARTA Provisions - ID/Nameplates, No Hidden Cost and No Lunch Break rule.
However, the agency obtained a low passing mark of 77.01% in the Citizen's Charter of the agency as the main source of information about the office's frontline services. Though there was a posted Citizen's Charter in the office, only 50.00% of the respondents have seen it.
Likewise, the agency passed all the five sub-areas on the core area of overall client satisfaction, namely: Frontline Service Provider, Service Quantity, Physical Setup/Layout, Basic Facilities and Respondent-Client Satisfaction.
Generally, the agency has been compliant with the ARTA provisions, as it passed all the sub-areas. However, it needs to improve the sub-areas where it obtained a low passing remark.
Although the agency has good physical setup and provides basic facilities, the following concerns may be given attention:
Based on the results of the survey, the following are recommended:
1. Posting of the Citizen's Charter in a strategic/ conspicuous place noticeable to clients;
2. Posting of additional directional signages to guide clients.
3. Use of large LCD screens available at the lobby for advertising services and other important announcements and procedures.
4. Posting of Additional anti-fixing campaign materials.
MEMORANDUM FROM THE COMMISSIONER
TO : ALL BI OFFICIALS AND EMPLOYEES
RE : GUIDELINES ON FIRE SAFETY AND PREVENTION
DATE : 07 MAY 2013
To ensure workplace fire safety and prevention, the following guidelines are hereby prescribed:
1. Smoking is strickly prohibited within the Bureau's premises.
2. All personnel shall shut down their computer's, printers, air conditioning units and other office appliances and equipment when not in use and after office hours.
3. All personnel shall keep their work areas clean and organized by avoiding build-up of combustible waste such as paper, cardboards, etc.
4. The Civil Security Unit (CSU) shall pay close attention to workplace safety and implementation of heightened security measures within the Bureau's premises. It shall report to the Office of the Commissioner all officials and/or employees who are caught smoking within the Bureau's premises.
5. The General Services Section (GSS) shall conduct monthly inspections and preventive maintenance of air conditioning units, office appliances and electrical system of BI offices.
For Information, guidance and compliance.
(Sdg) RICARDO A. DAVID, JR.
GUIDELINES AND POLICIES FOR ALL PERSONS ENTERING AND/OR DOING BUSINESS WITH THE BUREAU
Memorandum Order No. RADJR-2013-003
Section 3 of Commontwealth Act No. 613 (Philippine Immigration Act of 1940), as amended, empowers and authorizes the Commissioner of Immigration to issue, subject to the approval of the Department Head, such rules and regulations he deems necessary for the implementation of all immigration laws and on all matters within the BI's jurisdiction, including those relating to the accreditation and regulation of all law offices, travel agencies and other accredited entities transactiing with the various offices of the Bureau; WHEREAS,
all liaison officers and paralegals of law offices, travel agencies and other accredited private entities (collectively referred hereinafter as APE) have been briefed on the procedures and policies in the Bureau, one of which is the prohibition of loafing in the waiting area; WHEREAS,
it has been observed that there are liaison officers and paralegals who use the Bureau premises as an extension of their offices where they fill up application forms, collate documents and even hold meeting with their clients; WHEREAS,
some liason officers and paralegals with no obvious business transaction have likewise been observed to linger in the area in the hope of obtaining potential clients thereby further compounding the problem of congestion in the Bureau premises; WHEREAS,
some unauthorized personnel posing as agents of APE have entered the Bureau premises to do illegal activities to include theft among others; WHEREAS,
some persons within the Bureau premises have been found not to be wearing any identification card and some have entered the Bureau premises without authority; NOW THEREFORE,
based on the foregoing premises, the following is hereby ordered: Section 1. General Policy:
Due to the multitude of personnel and transactions in the Bureau as well as the limited office space of existing Bureau premises, the Bureau shall regulate the entry and stay of persons within the Bureau premises.
a) NO IDENTIFICATION CARD, NO ENTRY POLICY: Personnel entering and staying within the Bureau premises shall wear the proper and valid identification cards - officials BI identification card for all employees, valid BI accreditation card for personnel of APE, and official visitor's identification card fo all others. Section 2. Obligations and Prohibited Activities of APE:
b) NO TRANSACTION, NO ENTRY POLICY: Only personnel of APE who shall have "official transactions" with the Bureau on a particular day shall be allowed entry to the Bureau. Official transactions shall mean, among others, documents such as properly accomplished application forms, passport, claim stub indicating the due date,official receipt indicating schedule of hearing, etc.
c) NO PERSONAL FOLLOW UP POLICY: Inquiries as to the status of any other transaction with the Bureau shall be made by telephone, email, social media, or directly with the office concerned.
All personnel of the APE have the following obligations for doing business within the Bureau premises:
a) Present their valid BI Accreditation IDs to the desk specifically designated by the Civil Security Unit (CSU) prior to entry. Section 3. Role of Civil Security Unit (CSU)
b) Pin, wear, or otherwise display their valid BI Accreditation ID at all times while inside the BI premises.
c) Perform transactions on behalf of their clients only at windows specifically designated by the Bureau.
d) Not to fill up application forms, collate documents, or perform any transactions with their clients within the Bureau premises.
e) Not wait, loaf, or loiter within the Bureau premises, especially at the waiting area/lounges.
a) Require the presentation of valid identification cards for all personnel entering the Bureau premises, that is, (1) official BI identification card for all employees, (2) valid BI accreditation card for personnel of APE, and (3) official visitor's identification card for all others. Former employees who have no "official transactions" in the Bureau as defined in this Order shall be issued visitor's identification card. Section 4. Role of Accreditation Unit:
b) Strictly enforce the one year prohibition on former employees from transaction with the Bureau.
c) Record the entry of personnel of APE and other visitors of the Bureau.
d) Strictly prevent the entry of unauthorized personnel.
e) Report, caution, arrest and/or expel any person found to be in violation of this Order such as but not limited to (1) those not wearing any identification card, (2) those transacting with the Bureau without any accreditation, (3) those using an expired or fraudulently acquired ID.
a) Accept, process and recommend for appropriate action to the Associate Commissioner-in-Charge of the Accreditation Unit, all applications for Accreditation. Section 5. Role of the Student Desk:
b) Issue Accreditation Identification Cards, signed by the Associate Commissioner-in-Charge of the Accreditation Unit, to all APE. The color and the design of the accreditation identification card shall be changed every accreditation renewal and application cycle and shall be exclusively determined by the Accreditation Unit.
c) Receive, evaluate and hand out appropriate penalties to arring APE.
d) Accept, process and recommend for appropriate action to the Commissioner, all application for accreditation of school representatives. Section 6. Duty of all Bureau employees:
e) Issue Accreditation Identification Cards, signed by the Commissioner, to all school representatives.
f) Receive, evaluate and hand out appropriate penalties to erring school representatives.
All Bureau employees are enjoined to do the following acts to help prevent the unauthorized entry and stay of persons in the Bureau premises:
a. Caution all personnel who are not wearing any identification card, including employees, former employees, and visitors. Section 6. Supersession Clause -
b. Remind all personnel within their respective offices to wear their official identification cards at all times while inside the Bureau premises.
All circulars, memoranda, orders and other issuances inconsistent with this Order are hereby repealed, amended or modified accordingly. Section 7. Effectivity -
This Order shall take effect on 1 March 2013.
SO ORDERED. FEB-11-2013
(Sgd) RICARDO A. DAVID, JR.
SUBMISSION OF NBI CLEARANCES AND POLICE CLEARANCE FOR IMMIGRANT VISA APPLICATIONS
MEMORANDUM ORDER NO. RADJR-2012-028
the Philippine Immigration Act of 1940 (CA 613), as amended, mandates the Bureau as the agency principally responsible for the administration and enforcement of alien admission and registration laws;
there is a need to ensure that the applicant for immigrant visas has no record of any derogatory information against him in any law enforcement agency;WHEREAS,
Sec. 3, CA 613, authorizes the Commissioner to issue such rules and regulations and from time to time, issue such instructions, not inconsistent with laws, as he shall deem best calculated to carry out the provisions of immigration laws;NOW, THEREFORE,
pursuant to the provisions of existing laws, applicants for immigrant visas including applicants for temporary resident visa shall submit the following clearances:
- If the applicant has been in the Philippines for less than six (6) months, he shall attach to his application a Police Clearance from his country of origin or residence duly authenticated by the Philippine Embassy / Consulate at the place of issuance or nearest to it, with English translation, if written in another foreign language.
- If the applicant has been in the Philippines for six (6) months or more, he shall, in addition to the Police Clearance from his country of origin or residence prior to his arrival in the Philippines, attach to his application a National Bureau of Investigation (NBI) clearance.
This requirements shall take effect 15 days from receipt of the Secretary, Department of Justice of the National Administrative Register (ONAR), U.P. Law Center, U.P. Diliman, Quezon City.
(Sgd) RICARDO A. DAVID, JR
Surrender of ACR I-CARDS by Funeral Parlor/Crematorium Operators
|BI ADVISORY No. RADJR-2013-001SURRENDER OF ACR I-CARDS BY FUNERAL
1950 ARD Regulations Governing the Registration of Aliens, Articles XX, (32) and CID (now BI) Circular of 20 September 1954 require funeral parlor / crematorium operators to surrender ACR I-CARDS before interment/cremation of deceased aliens. This ensures: (1) Identification of deceased aliens; (2) Compliance to ACR I-CARD cancellation procedures by ARD registration officers and (3) Observance of ARD record maintenance protocols.
Effective immediately, all funeral parlor/crematorium operators shall coordinate with the BI Alien Registration Division for the surrender of ACR I-CARDS within 72 hours before the scheduled date of interment cremation of deceased aliens.
(Sgd) RICARDO A. DAVID, JR.
| In Re:
DAVID WILLIAM WAKEFIELD
Nationality: New Zealander
Passport No. TD 102339
On November 14, 2012, Honorable Secretary Leila M. De Lima, Department of Justice, issued a Memorandum instructing the Bureau to direct all immigration officers to be on the lookout for the above named individual, should subject pass through the immigration counters in any of our international airports and/or seaports.
This is in reference to the letter of Antonio Arellano, Regional Prosecutor, Regional Prosecution Office XI, Davao City, addressed to the Honorable Leila M. De Lima, Secretary of Justice, Department of Justice, Manila dated November 05, 2012 that David William Wakefield, a New Zealander national, is facing cases for Qualified. Trafficking in Persons, Violation of R.A. No. 7610, and Violation of R.A. No. 8353, respectively docketed as NPS Docket Nos. XI-02-INQ-121-1660, 1656 and 1657 before the OCP-Davao City and are pending preliminary investigation.
Any pertinent information, especially those tending to indicate that above-mentioned individual may be attempting to leave the country, shall be promptly relayed to the agents of the NBI-IAID at telephone nos. 852-02-49 or 877-11-09 local 3057 or through the Office of the Secretary, Department of Justice. IT IS SO ORDERED. November 15, 2012
The Airport Operations Division and Immigration Regulation Division Chiefs shall implement this Order.
Furnish copies to the Computer Section and BI National Operations Center.
(Sgd)RICARDO A. DAVID, JR
Hon. Secretary Leila M. De Lima
Department of Justice
Padre Faura, Manila
Jesus T. Manapat
Chief, NBI IAID
Antonio B. Arellano
2nd F, Rm 205, Hall of Justice
Candelaria Avenue, Ecoland, Davao City
Tel. No. (082)297-8947/Tefax No. (082)297-6149
|NAME ||NAME |
- 1. MANUEL KARINGAL AMALILIO /EMMANUEL / MANNY
Know (business/residence)address: 099 Espina Village,
B. Rodriguez Extension, Guadalupe, Cebu City
- 2. FERNANDO R. LUNA/
FERNANDO RODA LUNA/
FERNANDO "NONOY" LUNA
On November 15, 2012 the Honorable Secretary of Justice Leila M. De Lima issued an Urgent Memorandum (LML-M-15k12-877) directing all Immigration Officers to be on the lookout for the above-named individuals should any of them pass through immigration counters in any of our international airports and/or seaports.
This is in reference to the ongoing investigation into the alleged fraudulent investment activities or "pyramiding scam' involving AMAN FUTURE GROUP PHILIPPINES, INC.
Wherefore, premises considered, we hereby include the names of MANUEL KARINGAL AMALILIO / EMMANUEL / MANNY, FERNANDO R. LUNA / FERNANDO RODA LUNA / FERNANDO "NONOY" LUNA, LELIAN LIM GAN, EDUARD L. LIM, WILLIAM L. FUENTES, NAEZELLE M. RODRIGUEZ, LURIX LOPEZ, PRESCILLA ANN F. CO, NIMFA LUNA, RICO MEDINA, DHURWIN WENCESLAO, REGGIE LUNA, ARACELI PASCO, MARILOU CABALLERO, SHIELA LUNA LASACA, ALFREDO ASPIRA, PO2 ARIEL REAL, ERNESTO LUNA, PO3 REY "TATA" CHANG, EDWARD AMAO, MARIA DONNA COYME, ARACELI PASCO JULIAN, DARWIN LUNA, TOTO CABALLERO, AMAY CABALLERO, ERIC LASACA, JUDY AMARAO, EDNA DALENA, DICKENS DALENA, EVA DALENA, ISOJO K. CASIL, EDNA CABALLERO, PATRICK V. CENIZA, DIOSDADO M. MAG-ASO, FREDERICK M. MAG-ASO, LEONITA DUHAYLUNGSOD, ANGELO DUHAYLUNGSOD and ROGER TENAJEROS
in the Immigration Lookout Bulletin. Any pertinent information, especially those tending to indicate that any of the individuals listed above may be attempting to leave the country, shall be promptly relayed directly to the Honorable Secretary or through the Office of the Secretary, Department of Justice, and/or to the National Bureau of Investigation (NBI), through Deputy Director for Regional Operations VIRGILIO MENDEZ (0918-910-7808); Anti-Fraud and Action Division Chief CESAR A. BACANI (0917-939-6283 | 525-4093); Head Agent NORMAN R. DECAMPONG (0917-809-9970), Pagadian City Field Office; and the National Prosecution Service (NPS), through Senior Assistant State Prosecutor EDNA A. VALENZUELA (0922-879-3900), Chairman of the Special Panel of Prosecutors created by Department Order No., 963, s. 2012.
The Airport Operations Division (AOD) and Immigration Regulation Division (IRD) Chiefs shall implement this Order.
Furnish copies of this Order to the Information and Communication Technology Section (ICTS) and the BI National Operations Center (BINOC). IT IS SO ORDERED. NOV. 15, 2012
(Sgd)RICARDO A. DAVID, JR.
Cc.HON. SECRETARY LEILA M. DE LIMA
Department of Justice