Bureau of Immigration (BI) personnel at the Ninoy Aquino International Airport (NAIA) were told to be more patient and restrained in dealing with unruly foreign passengers.

 

            In a memorandum, BI Commissioner Ricardo David Jr. reminded the airport immigration officers of the bureau’s “BI CARES” program which aims to extend “courteous, accountable, responsible, and efficient service” to the traveling public.

 

            “All are directed to observe a professional and service-oriented behavior in handling with passengers/clients, and refrain from making unwarranted remarks,” David said in a memorandum order to the BI airport operations division.

 

The BI chief issued the admonition after complaints reached his office about some immigration officers who are condescending when dealing with passengers who argue or utter unpleasant remarks.

            The Bureau of Immigration (BI) urged departing international travelers to strictly observe the rule requiring them to check-in with their airlines three hours before their scheduled flights to avoid queues in the airports’ immigration counters.

 

            Immigration Commissioner Ricardo David Jr. issued the advisory in anticipation of the influx of international passengers who will be traveling to the country to obseve All Saints Day and take vacation during the long weekend.

 

            David observed that on similar occasions in the past long passenger queues are a common sight at BI counters at the Ninoy Aquino International Airport (NAIA).

 

            He said these queues have inconvenienced not only the traveling public but also the immigration officers, some of whom suffer fatigue due to the large volume of passengers that they had to process.

 

            An American pedophile will celebrate Halloween behind bars in the US after the Bureau of Immigration (BI) deported him to California where he is wanted by authorities for sexually molesting a child.

 

            BI Commissioner Ricardo David Jr. identified the fugitive as Scott David Shrum, 46, who was deported Tuesday (Oct. 31) night aboard a Philippine Airlines flight to San Francisco.

 

            Shrum was deported more than a week after his arrest in Cebu by operatives from the BI fugitive search unit and pursuant to a summary deportation order issued against him by the bureau’s board of commissioners.

 

            The board also ordered his inclusion in the immigration blacklist to prevent him from re-entering the Philippines.

            Bureau of Immigration (BI) Commissioner Ricardo David Jr. commended the BI personnel responsible for apprehending two Thai women who attempted to bring into the country almost 10 kilograms of shabu at the Ninoy Aquino International Airport (NAIA) recently.

 

            David lauded the members of the bureau’s travel control and enforcement unit (TCEU) who intercepted drug mules Khamsa Napaporn and Raphirat Sukkasem who arrived last Oct. 20 and Oct. 21, respectifely, aboard flights of the Emirates Airlines from Dubai.

 

            “Let us not relax our vigilance.  Don’t let these drug mules in.  They are a menace to our society and a threat to our youth,” the BI chief told NAIA-BI officials upon learning of the incident.

 

            Operatives from the Philippine Drug Enforcement Agency (PDEA) and Bureau of Customs (BoC) later arrested the passengers after they were brought to the immigration counter by the TCEU personnel for questioning.